AI Is Going to Be Your New BFF

If you’re like me, artificial intelligence (AI) is changing everything about your world quicker than you can keep track of. AI has been hanging out in my kitchen for the last year, in the form of Amazon’s Alexa—helping me with cooking questions, helping my kids with their homework, entertaining us with music, and providing answers to random trivia questions—not to mention being handy when I want to put something on my Amazon shopping list. AI is in my hand daily, as I bounce between my iPhone’s Siri and my Google virtual assistant, using voice search on the regular. Beyond those conveniences, consider this—anything that is a mundane, repeatable task is something you’ll soon be handing off to AI, whether in the workplace or at home.

AI in the Workplace

AI has some serious applications in the workplace, and we are only beginning to scratch the surface on that front. For instance, AI is already starting to power the B2B sales process, using algorithms and machine learning to impact everything from the customer experience to lead gen. In addition, the data that feeds AI is being used to improve prediction models, workflow automation, and recruitment processes for HR. And I’m sure you’ve heard of chatbots by now—while their sensitivity can sometimes come into question, their value as a customer service tool for businesses, call centers, and even Facebook Messenger certainly hasn’t.

If it isn’t obvious by now, I love discovering new uses for AI. Here’s one you should definitely check out—the AI-powered virtual assistant. While my VAs are two amazing real people, and I can’t imagine life without them, an AI VA that is a meeting scheduling dynamo would make my life much easier. A tech startup from NYC, X.ai, is a company I’m keeping an eye on for just that reason. Let’s take a look at their AI scheduling solution.

What X.ai’s Amy (or Andrew) Can Do for You

X.ai currently has two virtual assistants available. There’s Amy Ingram, the original AI creation, or her twin brother, Andrew—cleverly introduced with this “it’s a boy” birth announcement in March of last year. The company reports being “driven by artificial intelligence and human empathy” and has been successful since its 2014 launch. Amy Ingram is said to be so personable she’s even been asked out for drinks, although she’s forced to decline every invitation due to her lack of an actual body.

Why? The Ingram twins take the drudgery out of scheduling meetings, syncing to calendars, learning personal preferences, and making connections. As you can see from the example in Figure 1 below, the process starts with a real-life meeting request. Once the Ingrams are cc’d, they do the back-and-forth work to nail down an agreeable time and place. Once it’s all set, they put the invitation on your calendar and send a meeting notice to your guest(s). In short, it’s painless.

Figure 1. Source: Smallbiztrends.com

What’s Next?

Kind of cool, isn’t it? Interested in likewise keeping an eye on X.ai or checking it out via their current beta—you can do that here. From there, you’ll get a 14-day free trial of the personal edition of the tool, allowing you to schedule up to five meetings per month. Free, long-term personal editions are available online, but there’s a waitlist. You can sign up for the waitlist here.

The company released a “pro version” of the tool in mid-October. The news is still relatively fresh, but CMS Wire reports the service costs $39 monthly—for now, that is. So far, that $39 buys you the professional edition, which comes with a personalized signature, unlimited meetings, and other features. There’s chatter about a future business version that will cost somewhere in the ballpark of $59 per month and offer a team administration interface in addition to the signature and unlimited meetings.

It’s important to note there’s more than one player in the AI virtual assistant game. In the future, for example, Salesforce intends to release a similar tool called Salesforce Einstein. This is a market ripe for growth, and this is only the beginning.

Additional Resources on this Topic 

The Ethics of Artificial Intelligence
Prepare for Artificial Intelligence to Power the B2B Sales Process
Boomerang: How Artificial Intelligence is Helping the Masses [VIDEO]

 

Photo Credit: Yardstick Marketing Flickr via Compfight cc

Shelly Kramer

Shelly Kramer is a Principal Analyst and Founding Partner of Futurum Research, the President of Broadsuite Media Group, and the CEO of V3 Broadsuite. A serial entrepreneur with a technology centric focus, she has worked with some of the world’s largest brands to lead them into the digital space, embrace disruption and the reality of the connected customer, and help navigate the process of Digital Transformation. Her knowledge of Big Data, the Internet of Things (IoT), Mobility, Cloud, and Collaboration, and her work with CMOs, CIOs, CXOs, and more, mean that her insights on innovation, disruption, customer experience, and transformation aren’t based on hypothesis—they’re based on real world experience and real world success.